State of omnichannel retail in Europe

Consumer analysis and best practice discussion

6. October 2022 | 11 AM CEST | 1 hour


What you’ll take away from this webinar

Our digital world offers so many advantages for retailers as never before. At the same time, however, costs and risks are rising if customer expectations are not met. Evolving technology and changing consumer behavior are challenging brands and retailers to determine how best to communicate with, engage, and sell to their customers.

Digital and physical customer engagement are converging to support hybrid customer experiences where consumers interact across multiple touchpoints, devices and interfaces, often simultaneously.

The omnichannel experts at Shopgate, together with a guest speaker from Forrester, shows how retailers are adapting to the future, delighting customers and retaining them for the long term. 

Webinar Speakers


Ralf Haberich


With his attention, the expansion of Shopgate's omnichannel solution is successfully proceeding.

Ralf has fifteen years of IT and digital business experience and extensive knowledge of CRM, digital marketing, corporate strategy and customer engagement.

Michelle-Beeson (1)

Michelle Beeson

Senior Analyst

Michelle is a Senior Analyst serving customer experience professionals.

Her research focuses on omnichannel customer experience, digital trends, and digital commerce strategies for consumer-facing brands, including luxury.

Celina von Daniels

E-Commerce Consultant

SØR is a fashion brand reseller. For more than 60 years, the company has been one of the top addresses for luxury women's and men's fashion and would like to continue to defend this status even in times of digitization.


Michael Berghoff

Geschäftsführer / Chief Digital Officer (CDO)
Christ Juwelier

Michael has been Managing Director and Chief Digital Officer (CDO) at CHRIST group since October 2021. Previously, he served three years as General Manager for E-Commerce, Omnichannel and was responsible for the marketing of the group.

Our customers

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